Frequently Asked Questions
How long will items stay in my shopping cart?
Items in your shopping cart will remain there until you either:
1. Complete the checkout process and place the order.
2. Remove them manually.
3. Close your browser or session (items may not be retained).
Please note that adding an item to your cart does not reserve the item or guarantee availability. If an item becomes unavailable, we’ll notify you and provide alternatives or a refund, if necessary.
If you have any further questions or concerns, feel free to contact our customer support team at mailto:sales@generalmotorautoparts.com.
Can I order online and pick up in-store?
Yes, we offer in-store pickup for online orders. To use this service, follow these steps:
1. Place your order online and select the “In-Store Pickup” option at checkout.
2. Choose your preferred store location.
3. Wait for an email or phone call confirming your order is ready for pickup.
Please note:
1. In-store pickup is only available for items marked as “In-Stock” and “Eligible for In-Store Pickup”.
2. Orders are typically ready for pickup within [timeframe, e.g., 2 hours, same day, or next business day], depending on the store’s location and distance from our warehouse.
3. For stores located near our warehouse, pickup may be available within a shorter timeframe.
4. For stores located farther away, pickup may take longer due to shipping and handling times.
5. Bring a valid government-issued ID and your order confirmation email or number to the store to collect your order.
6. In-store pickup hours may vary by location.
What payment options do you have?
We accept the following payment options:
1. Credit/Debit Cards: Visa, Mastercard, American Express, Discover
2. PayPal: Secure online payments through PayPal
3. Apple Pay: Easy payments with Apple devices
4. Google Pay: Fast payments with Google Wallet
5. Zelle: Direct bank transfers
6. Venmo: Mobile payments through Venmo
7. CashApp: Mobile payments through CashApp
Please note that we may add or remove payment options at any time. If you have any questions or concerns about payment, contact our customer support team at mailto:sales@generalmotorautoparts.com.
Can I return a product in-store that I bought online?
Yes, you can return a product in-store that you bought online, provided:
1. The item is in its original condition with all original packaging and accessories.
2. You have the original order number or receipt.
3. The item is within our return window (usually 30 days).
To initiate the return:
1. Visit one of our stores with the item and original packaging.
2. Inform our staff that you’d like to return an online purchase.
3. Provide the original order number or receipt.
4. Our staff will assist with processing the return.
How long do I have to wait for my order to be delivered?
Our shipping options include:
1. Standard Shipping: 3-7 business days
2. Expedited Shipping: 2-3 business days
3. Express Shipping (1-Day): 1 business day
Please note that delivery times are estimates and may be affected by unforeseen circumstances. You’ll receive tracking information via email once your order ships.
Factors Affecting Delivery
1. Your location (remote areas may take longer)
2. Product availability (backordered items may take longer)
3. Shipping carrier’s schedule and weather conditions
What is the estimated delivery time for my order?
Our estimated delivery times are:
1. Standard Shipping: 3-7 business days
2. Expedited Shipping: 2-3 business days
3. Express Shipping (1-Day): 1 business day
Please note that delivery times are estimates and may vary due to unforeseen circumstances. You’ll receive tracking information via email once your order ships.
Can I redeem more than one coupon/promotion offer?
No, only one coupon or promotion offer can be redeemed per order. Our system does not allow for stacking multiple coupons or offers. However, some promotions may be combined with other offers, so please check the specific terms and conditions of each offer for details.
Is my information secure from others?
Yes, our website uses industry-standard SSL encryption to ensure that your personal and payment information is secure. We also comply with relevant data protection regulations to safeguard your data.
Our Security Measures:
1. SSL Encryption
2. Secure Payment Processing
3. Data Protection Compliance
4. Regular Security Updates
If I order on Friday overnight will I receive it by Saturday?
Yes, with our Express Shipping (1-Day) option, orders placed on Friday overnight will typically be delivered on Saturday. Our shipping carriers deliver on Saturdays, ensuring you receive your order promptly.
Factors Affecting Saturday Delivery:
1. Order processing time
2. Location (some areas may have limited Saturday delivery)
What You Can Expect:
1. Orders placed on Friday overnight will typically ship on Friday
2. Delivery will be attempted on Saturday
Contact Us:
If you have specific delivery requirements or questions, contact our customer support team at mailto:sales@generalmotorautoparts.com.
What type of shipping services do you use?
We use the following shipping services to ensure fast and reliable delivery:
1. UPS (United Parcel Service): For domestic and international shipments
2. FedEx: For expedited and express shipments
3. USPS (United States Postal Service): For standard and priority mail shipments
We also offer:
1. Express Shipping (1-Day): For urgent deliveries
2. Standard Shipping: For cost-effective deliveries
3. Ground Shipping: For economical deliveries
Please note that shipping carriers and services may vary depending on your location and the products you order.
